We are offering a new service of "teleassistance" through a dedicated software, than it allows us, through a protect Internet connection, to connect us to the machine of the customer and to carry out one series of operations in real time. The remote Teleassistance allows us to take part throuh modem way in times a lot reduced and to cancel the distances concurring us of having a dialogue directed with the customers for better being able to understand their requirements and to be able to resolve them in the short possible time.

• Speed : the technician can be able to operate immediately from the office, it's not fixed any technical visit and it's not carried out any transfer near the center of the customer

• Reduced costs: only the single cost of the telephone call
  

• Tranquillity: the technician is like if immediately he were "teletransported" to your flank; in case of troubles one telephone call is enough.
  

• Undertanding errors: the customer follows to video the job of the technician and viceversa; so in this way is simple to find the source of the problem, and still simpler for the customer to understand like resolving it.
  

• Instruction: teleassistance at the same moment turns out to be an optimal didactic method; it's just on the field that you comprise better the daily operations to carry out.